August 27, 2022

Glossary

Was ist Customer Success?

Erhalten Sie einen Überblick zu Vertriebs- & KI-Begriffen von A - Z

Customer Success, Sales, Vertrieb

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Customer Success ist eine Abteilung/ Strategie, die häufig im B2B Sales Verwendung findet, um gezielt die Kundenbeziehungen zu optimieren.

Ziel dieser Herangehensweise ist es, den Gewinn zu steigern, in dem die Churn-Rate maximal reduziert und das Cross- & Up-Sell gleichzeitig gesteigert wird.

Dadurch erhält man eine stabile Kundenbasis und die Vorhersage von wiederkehrenden Umsätzen kann somit enorm verbessert werden.

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